Masterclass Certificate in Customer Journey Mapping Leadership

-- viewing now

Master the art of Customer Journey Mapping with our industry-leading Certificate Course. This program dives into the essentials of customer experience, mapping customer interactions, and designing customer-centric strategies.

4.5
Based on 3,330 reviews

2,873+

Students enrolled

GBP £ 140

GBP £ 202

Save 44% with our special offer

Start Now

About this course

Learners will gain hands-on experience in identifying customer needs, analyzing pain points, and optimizing touchpoints to drive customer satisfaction and loyalty. With a focus on real-world application, learners will develop critical skills in customer journey mapping, ensuring an immersive and engaging learning path. This course is ideal for professionals seeking to elevate their customer experience skills, including product managers, marketing specialists, UX designers, and customer success leaders. Boost your career prospects and stand out in the competitive marketplace with this comprehensive certification. Join the ranks of industry leaders leveraging customer journey mapping to drive growth and success.

100% online

Learn from anywhere

Shareable certificate

Add to your LinkedIn profile

2 months to complete

at 2-3 hours a week

Start anytime

No waiting period

Course details

• Customer Journey Mapping Foundation
• Understanding Customer Experience (CX)
• Mapping Customer Touchpoints
• Analyzing Customer Journey Data
• Stakeholder Engagement in Journey Mapping
• Designing Customer-Centric Strategies
• Implementing and Managing Journey Maps
• Continuous Improvement in Customer Journey Mapping
• Leading Customer Journey Mapping Teams

Career path

In the UK, the demand for customer experience (CX) professionals continues to grow, with a focus on customer journey mappers, CX designers, CX analysts, and CX managers. Our Masterclass Certificate in Customer Journey Mapping Leadership prepares you for these roles by teaching you how to design and optimize customer journeys. The 3D pie chart above showcases the distribution of opportunities in these CX roles. Customer journey mappers take the largest share, accounting for 45% of the market. CX designers follow closely with 26% of the positions. CX analysts and CX managers hold 15% and 14%, respectively. With our Masterclass Certificate, you'll gain the skills to lead in this growing field and positively impact your organization's bottom line. Enroll now to advance your career in customer experience and journey mapping leadership.

Entry requirements

  • Basic understanding of the subject matter
  • Proficiency in English language
  • Computer and internet access
  • Basic computer skills
  • Dedication to complete the course

No prior formal qualifications required. Course designed for accessibility.

Course status

This course provides practical knowledge and skills for professional development. It is:

  • Not accredited by a recognized body
  • Not regulated by an authorized institution
  • Complementary to formal qualifications

You'll receive a certificate of completion upon successfully finishing the course.

Why people choose us for their career

Loading reviews...

Frequently Asked Questions

What makes this course unique compared to others?

How long does it take to complete the course?

What support will I receive during the course?

Is the certificate recognized internationally?

What career opportunities will this course open up?

When can I start the course?

What is the course format and learning approach?

Course fee

MOST POPULAR
Fast Track GBP £140
Complete in 1 month
Accelerated Learning Path
  • 3-4 hours per week
  • Early certificate delivery
  • Open enrollment - start anytime
Start Now
Standard Mode GBP £90
Complete in 2 months
Flexible Learning Pace
  • 2-3 hours per week
  • Regular certificate delivery
  • Open enrollment - start anytime
Start Now
What's included in both plans:
  • Full course access
  • Digital certificate
  • Course materials
All-Inclusive Pricing • No hidden fees or additional costs

Get course information

We'll send you detailed course information

Pay as a company

Request an invoice for your company to pay for this course.

Pay by Invoice

Earn a career certificate

Sample Certificate Background
MASTERCLASS CERTIFICATE IN CUSTOMER JOURNEY MAPPING LEADERSHIP
is awarded to
Learner Name
who has completed a programme at
London School of International Business (LSIB)
Awarded on
05 May 2025
Blockchain Id: s-1-a-2-m-3-p-4-l-5-e
Add this credential to your LinkedIn profile, resume, or CV. Share it on social media and in your performance review.
SSB Logo

4.8
New Enrollment